There is no ticket system, no chat widget and no support queue, because Tessira is made by a one-person studio. Email is the whole of it. Pick the address that fits, and expect a reply within a few days rather than a few minutes.
They all reach the same person. Using the right one means it gets read with the right context, and privacy requests get logged properly.
Feedback, feature requests, a template you wish existed, partnership or press enquiries, or telling us something on this site is wrong.
hello@cubicpixel.coBest for: ideas, opinions and anything that is not urgent.
Something is broken, an email did not arrive, a PDF will not render, an AI check failed, or you are locked out of your account.
support@cubicpixel.coBest for: anything the help centre did not already answer.
A copy of your data, deleting your account, questions about the AI review, or exercising a data-protection right.
privacy@cubicpixel.coBest for: anything covered by the privacy policy.
Most bug reports arrive as “the PDF is broken”, which starts a three-message conversation before anything can be investigated. This is what makes it one message instead.
They get treated as formal requests rather than general correspondence, and they are answered specifically rather than with a link to a policy.
Ask for a copy of everything held for your account, ask for your account and its contents to be deleted, or ask for something to be corrected. Email from the address the account is registered under, or the request cannot be tied to you safely.
Individual CVs you can export yourself at any time from the editor sidebar — no request needed.
Questions about what is transmitted when you run a check are answered precisely, because the answer is defined in code rather than in a policy. An anonymised copy of your CV goes to DeepSeek, an external AI provider, and only when you click Run — nothing is sent while you are writing.
The help centre lists exactly what is removed, what is replaced with a label, and what is never sent at all.
Usually within a few days. There is no service-level agreement to quote, and inventing one that a single person cannot honour would be worse than telling you the truth. Account lockouts and anything preventing you from getting a CV out are looked at first.
No. There is no phone line, no chat widget and no postal enquiries desk — a studio of one cannot staff any of them, so none are advertised. Email is the only route, and it genuinely reaches the person who built the app.
That is what the AI review inside the app is for, and it will be more thorough than a quick opinion over email — it measures your CV, quotes the specific lines that are weak and suggests rewrites. The CV writing guide covers the judgement calls no tool should make for you.
Send it to hello@cubicpixel.co and say what you were trying to do when you wanted it — the problem is far more useful than the proposed solution. Requests from people who are actually applying for jobs are the only product research this thing has.
Please report it to privacy@cubicpixel.co with enough detail to reproduce it, and please give it a reasonable window before disclosing it anywhere public. There is no bug bounty to offer, but a genuine report will be taken seriously, acted on and credited if you want to be.
Not at the moment — there are no open roles, and the careers page says so plainly rather than keeping a vacancy board warm. It also explains what a speculative message would need to contain to be worth sending.
The help centre covers accounts, the editor, templates, PDFs, the AI checks, privacy and the things that commonly go wrong. Worth a look before you write.